Privacy Policy

Last updated: 15 September 2025.

1. Our Commitment to Your Privacy

At Nator Manufacturing, we respect the privacy of wildlife carers, organisations, and visitors to our site. We only collect personal information when it’s necessary to support your experience, improve our products, or comply with legal obligations. We never sell your data, and we never use it in ways that compromise your trust.

2. What We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, and postal address

  • Organisation or affiliation (e.g. WIRES, Wildlife Victoria)

  • Purchase history and product preferences

  • Feedback, testimonials, or survey responses

  • Website usage data (e.g. pages visited, time spent).

We only collect sensitive information (e.g. health-related data) with your explicit consent and only when relevant to product development or support.

3. How We Collect It

We collect information when you:

  • Place an order or request a quote

  • Subscribe to updates or newsletters

  • Contact us via email, phone, or our website

  • Participate in pilot programs or provide feedback

  • Browse our website (via cookies and analytics tools).

4. Why We Collect It

We use your information to:

  • Process orders and deliver products

  • Respond to enquiries and provide support

  • Improve our products and services

  • Share updates, resources, or wildlife-specific content

  • Comply with legal and regulatory obligations.

We may also use anonymised data for internal research and benchmarking.

5. Who We Share It With

We only share your personal information when necessary:

  • With trusted service providers (e.g. couriers, payment processors)

  • With your consent, when collaborating with wildlife organisations

  • When required by law or to protect our rights.

We do not sell or rent your personal information to third parties.

6. Data Storage & Security

We store your data securely using reputable platforms and take reasonable steps to protect it from misuse, interference, or unauthorised access. If a data breach occurs, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

7. Access & Correction

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if your information is inaccurate or outdated.

To make a request, contact us using the details below. We’ll respond within a reasonable timeframe.

8. Cookies & Analytics

Our website uses cookies to improve functionality and understand visitor behaviour. You can manage cookie preferences through your browser settings. We may use tools like Google Analytics to gather anonymised usage data.

9. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their policies before sharing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. We’ll notify you of significant updates via email or site banners.

11. Contact Us

If you have questions or concerns about your privacy, please contact:

Nator Manufacturing

Email: info@nator.au

Phone: (02) 9553 8018

Postal: TBA