Warranty Policy

Last updated: 14 September 2025

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

See for more info on your rights as a consumer: https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees

1. Our Commitment

At Nator Manufacturing, we stand behind the quality and durability of our wildlife care equipment. Every product is designed with carers in mind — blending compliance, compassion, and field-tested practicality. If something goes wrong, we’ll work with you to make it right.

2. Warranty Coverage

We offer a 12-month limited warranty from the date of delivery on all standard products. This warranty covers:

  • Manufacturing defects

  • Material faults

  • Functional failures not caused by misuse or external damage.

Custom builds or pilot units may carry different terms — we’ll confirm those clearly at the time of order.

3. What’s Not Covered

This warranty does not cover:

  • Damage caused by misuse, neglect, or improper installation

  • Normal wear and tear (e.g. scratches, fading, minor scuffs)

  • Modifications or repairs not authorised by Nator Manufacturing

  • Damage from transport, animals, or environmental exposure beyond intended use.

If you're unsure whether an issue is covered, reach out — we’re here to help, not to stonewall.

4. How to Make a Claim

If you believe your product is faulty:

  1. Contact us within 14 days of noticing the issue

  2. Provide your order number, photos, and a brief description

  3. We’ll assess the claim and offer repair, replacement, or refund as appropriate.

We aim to resolve warranty claims within 10 business days of receiving all required information.

5. Your Rights Under Australian Law

This warranty is provided in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

6. Contact & Support

To lodge a warranty claim or ask a question, contact:

Nator Manufacturing

Email: info@nator.au

Phone: (02) 9553 8018

Postal: TBA