Terms of Service

Last updated: 15 September 2025.

1. Welcome

We’re proud to support wildlife carers and organisations with purpose-built equipment that meets real-world needs. These Terms of Service (“Terms”) explain how our website, products, and services work. By using our site or placing an order, you agree to these terms.

2. About Us

This site is operated by Nator Manufacturing Pty Ltd, based in New South Wales, Australia. We design and supply wildlife rescue and care equipment, including the CrittaCrib.

3. Use of This Site

You agree to use this site lawfully and respectfully. You must not:

  • Violate any applicable laws or regulations

  • Upload malicious code or attempt to disrupt site functionality

  • Reproduce, distribute, or modify site content without permission.

4. Intellectual Property

All product designs, images, text, and branding on this site are the property of Nator Manufacturing or used with permission. You may not use, copy, or reproduce any content without prior written consent.

5. Product Information

We make every effort to ensure product descriptions, specifications, and pricing are accurate. However:

  • We reserve the right to correct errors or update information without notice

  • All products are subject to availability

  • Images are for illustrative purposes and may differ slightly from final products.

6. Orders & Payment

  • Orders are confirmed once full payment is received

  • Prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise

  • We reserve the right to refuse or cancel orders in good faith (e.g. suspected fraud, incorrect pricing).

7. Shipping & Delivery

  • Orders are dispatched within the timeframe stated in our [Shipping Policy]

  • Risk in the goods passes to you upon delivery

  • We are not liable for delays caused by events outside our control (see Section 12).

8. Refunds & Returns

Our [Refund Policy] and [Return Policy] explain when and how you can request a refund or return. These policies are designed to comply with the Australian Consumer Law.

9. Warranty

Our [Warranty Policy] outlines your rights to repair, replacement, or refund for defective products. This warranty is provided in addition to your statutory rights under the Australian Consumer Law.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential loss or damage

  • Our liability is limited to the value of the goods purchased

  • Nothing in these Terms excludes your rights under the Australian Consumer Law.

11. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, transport disruptions, supplier delays, or government restrictions.

12. Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Continued use of the site indicates acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact:

Nator Manufacturing
Email: info@nator.au
Phone: (02) 9553 8018
Postal: [Insert Address]